Machine Learning to drive Customer Experience

Winning with AI – it isn’t all about the technology

Let’s see if we can use an analogy here. We all need a shiny new car. One that accelerates to 60mph in 6 seconds. Why not add IoT – automatic alerts while at it too. Voice assistant enabled chargers, anyone?……. No one – Do we have the requisite people, process, and tech for this car …

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VMWorld 2021 – How Data-Driven Insights Guide SaaS Transformation and Customer Success

How Data-Driven Insights Guide SaaS Transformation and Customer Success At VMware, we uncover the power of data to drive customer success. By applying machine learning and predictive analytics across the customer journey, the VMware Data and Analytics team delivers continuous value with early warning systems, customer health scores, and data-driven insights across industries We use …

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9 Core principles of Ethical AI

“With great power there must also come great responsibility” Cheesy though it sounds, Peter Parker principle is on point when it comes to ethics of AI Increased adoption of AI brings with it an increasing responsibility to consider ethical concerns as a strategic priority. A PwC analysis proposes 9 ethical principles for organizations to track. As the …

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Report : The state of AI in 2020

What differentiates organizations that see value from AI from those who don’t? Is there a ‘playbook’ of core practices that ensure success? McKinsey & Company recently published a global survey on ‘The state of AI’. They mapped it down to 6 sets of practices that differentiates the high performing companies from the rest Strategy Talent …

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5 Do’s and Don’ts for analytics professionals looking for a new role

5 Do’s and Don’ts for data scientists/analytics professionals looking for a new role If you do not know the hiring manager/person who can refer you – please don’t bombard people with ‘Hi’ messages on Linkedin. Do your homework upfront. Research about the company and roles they offer. Check out their careers page to identify open …

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What is an essential skill for every data scientist

A few years ago a company launched an intelligent recommendation system for its customer service agents to suggest solutions to customer problems. The project was viewed as a high-profile cost-saver for the company. It took nine months to figure out that the agents weren’t using it,… And it took another six months to figure out …

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