How Data-Driven Insights Guide SaaS Transformation and Customer Success
At VMware, we uncover the power of data to drive customer success. By applying machine learning and predictive analytics across the customer journey, the VMware Data and Analytics team delivers continuous value with early warning systems, customer health scores, and data-driven insights across industries We use data-driven insights to equip our customer success executives to help customers onboard, adopt, consume and optimize their VMware SaaS technology, leveraging VMware Success 360.
Join this session to learn how we leverage analytics to create a decision support framework across management, customer-facing teams, and customers themselves—essential for success in the subscription business.
Session ID
VI1817
Track
Vision & Innovation
Topic
Enable Intelligent Apps & Infrastructure – ML, AI & HPC
Products
VMware Success 360
Link to the session here : https://www.vmware.com/vmworld/en/video-library/video-landing.html?sessionid=1620979977275001aYfA