What do you do when people you manage fail?
- You forgive and forget
- You remember, pass blame, stigmatize and humiliate them
- You forgive and remember
The right approach that Bob Sutton, Professor of Management at Stanford University advocates is to *forgive* so that people have psychological safety and *remember*, so that you can learn, the person can learn and the organization can learn
I recently completed this course from Stanford on ‘Leading Innovation’ led by Robert Sutton on this topic that I highly recommend
The bottom-line remains this – There can be no innovation or learning without failure. Failure sucks but Instructs
One thing we tell every new hire on the team is this –
Try – Iterate- Learn- Improve- Do Better.
‘We have a strategic plan – its called doing things’
Are you providing your teams with psychological safety to succeed?
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